IT Helpdesk Support

Job Description:

The IT Helpdesk Support will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining computer systems. The ideal candidate will have excellent communication and customer service skills, be able to work independently, and have experience working in a helpdesk environment.

Responsibilities:

• Provide technical support to end-users via phone, email, or in-person
• Troubleshoot hardware and software issues
• Install and configure software and hardware for end-users
• Maintain accurate records of service requests and client interactions
• Monitor and maintain computer systems and network security
• Provide training and advice to end-users on the use of software and hardware

Requirements:

• High school diploma or equivalent
• Technical degree or certification in computer science, information technology, or a related field preferred
• Experience in providing technical support in a helpdesk environment
• Knowledge of computer hardware and software
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong problem-solving skills

Salary:

The salary for this position will be commensurate with experience and qualifications.

Benefits:

We offer a comprehensive benefits package including health insurance, retirement plan, paid time off, and training opportunities.